Return & Refund Policy

At Helmet Cove, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may be eligible to return it under the terms below.

Return Eligibility

We accept returns within 30 days of delivery.

To be eligible for a return:

  • The item must be unused and in its original condition.

  • The item must be returned with its original packaging, tags, labels, and accessories.

  • The item must not show signs of use, damage, modification, or wear.

  • The return request must be submitted within 30 days of delivery.

For safety reasons, helmets that have been worn, used, damaged, or involved in an accident may not be eligible for return.

Non-Returnable Items

Certain items may not be eligible for return, including:

  • Used or worn helmets

  • Products damaged after delivery due to misuse or improper handling

  • Products missing original packaging or accessories

  • Clearance or final-sale products, where clearly identified at the time of purchase

How to Request a Return

To request a return, please contact us at:

Email: helmetcove@gmail.com

Please include your order number, the item you wish to return, and the reason for the return. We may request photographs or other information to evaluate the condition of the item.

Do not send an item back before receiving return instructions from Helmet Cove.

Return Shipping

Unless the product is defective, damaged upon arrival, or we made an error with your order, the customer is generally responsible for return shipping costs.

If the item arrived damaged, defective, or we sent the wrong item, please contact us as soon as possible so we can review the issue and provide an appropriate resolution.

Refunds

Once your returned item is received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to the original payment method.

Please allow additional processing time for your bank or payment provider to reflect the refund in your account.

Original shipping charges may be non-refundable unless the return is due to an error on our part, a defective product, or another situation where applicable law requires otherwise.

Exchanges

If you need a different size or product, please contact us at helmetcove@gmail.com. Exchanges may be subject to product availability.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or contains an incorrect item, contact us at hel­metcove@gmail.com as soon as possible with your order number and photographs of the issue.

We will review the situation and work with you toward an appropriate solution.

Contact

For return or refund questions, contact:


Address: 2301 N Central Expy
Plano, TX 75075
United States

Email: support@helmetcove.com

Phone: +1 (XXX) XXX-XXXX