FAQs
Frequently Asked Questions
1. How long does shipping take?
Orders are typically processed within 1–2 business days. Delivery times vary depending on your location within the United States.
2. How much does shipping cost?
We charge a flat shipping fee of $10 on all orders.
3. Do you offer free shipping?
No. We currently charge a flat shipping rate of $10 for all orders.
4. Can I return my order?
Yes. If you're not satisfied with your purchase, you may return eligible items within the return period. Please see our Return & Refund Policy for full details.
5. Can I exchange my helmet for a different size?
If your helmet doesn't fit, contact us as soon as possible. We'll help you determine whether your item is eligible for an exchange.
6. How can I track my order?
Once your order has been shipped, you'll receive a shipping confirmation email with tracking information.
7. What payment methods do you accept?
We accept major credit and debit cards, along with other secure payment methods available at checkout.
8. How do I choose the right helmet size?
Please refer to the size guide on the product page and measure your head circumference before ordering.
9. Are your helmets new?
Yes. All helmets sold on Helmet Cove are brand-new unless otherwise stated on the product page.
10. How can I contact customer support?
You can contact us through our Contact page or email us at helmetcove@gmail.com. We aim to respond within 24–48 business hours.